DELIVERY & RETURNS
All packages are sent via PostNL or DHL from our warehouse in Amsterdam. Your order will be sent within 3 working days after it has been placed.
The normal delivery time from the package has left our warehouse is:
- 1 working day to The Netherlands
- 2-10 working days to Europe
- 4-11 working days to the remaining destinations
If nobody is at the address when PostNL makes the delivery,
A note is left in the mailbox and PostNL leaves with the package. Another delivery attempt will be made the next day. A total of three attempts to deliver will be made. If delivery is not possible, the package will be returned to us. When you find the PostNL note in your mailbox, contact them to arrange another delivery address, time or tell them the package can be left with the neighbors.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that it is not possible to make a delivery to a PO box.
How much is the freight charge?
We ship all over the world, and the freight charge depends on your delivery address and product. Please contact us to receive a quote.
Free shipping for purchases over €100 within the Netherlands.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service at firstname.lastname@example.org. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product,
simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund. When we receive the product, we will refund the value of the purchased the product.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
How to return a product?
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
Our return address is:
Music Matrix Store
1093 NE Amsterdam
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.
14 days cooling off period
We will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product. You can take a close look at the product just like you would do in a shop and test if it lives up to your expectations. If you have your doubts whether you can still change your product then please contact us on +31 (0)20 4190300 or email@example.com
If you are not all satisfied with the product then please return it to us in the original packing and unused. We will refund your money including the original delivery costs within 14 days. You only have to pay yourself for the return shipment.